FAQ

General

No. Prime and Omnium1 uses different operating platform, despite they share similar technical foundation and similarities in design. The physical connector design is different is both series too. Therefore you cannot use any of the components, including power supply between the systems.

Category: General

iMRS PRIME, Full body Mattress, Pillow and Spot all comes with three years warranty, usually on a 1-to-1 replacement. Customers will have to send the item to the nearest service center at their own cost, with free 1-way return shipping from the service center, for warranty parts.

Accessories and other components warranty are as follow:

  • Exagon Sense, Brain, Power Adapter – 6 months

Before sending back the item, always log an official support case at https://support.swissbionic.com/support

Category: General

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