FAQ

General

No. Prime and Omnium1 uses different operating platform, despite they share similar technical foundation and similarities in design. The physical connector design is different is both series too. Therefore you cannot use any of the components, including power supply between the systems.

Category: General

Main Components Warranty

iMRS PRIME contol panel, connector box, Exagon Mat/FIR, Pad, and Spot all comes with three years warranty, usually on a 1-to-1 replacement if not there are no replaceable components to swap/repair. Customers will have to send the item to the nearest service center at their own cost, with free 1-way return shipping from the service center, for warranty parts.

Accessories and other components warranty are as follow:

  • Exagon Sense, Brain, Power Adapter and cables – 6 months

Extended Warranty

Swiss Bionic Solutions also offers extended 1 and 2 years warranty for main components only as Carefree 48 (1 year) and Carefree 60 (2 years).

Before sending back the item, always log an official support case at https://support.swissbionic.com/support

Category: General

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