What is the Warranty for iMRS Prime


Main Components Warranty

iMRS PRIME contol panel, connector box, Exagon Mat/FIR, Pad, and Spot all comes with three years warranty, usually on a 1-to-1 replacement if not there are no replaceable components to swap/repair. Customers will have to send the item to the nearest service center at their own cost, with free 1-way return shipping from the service center, for warranty parts.

Accessories and other components warranty are as follow:

  • Exagon Sense, Brain, Power Adapter and cables – 6 months

Extended Warranty

Swiss Bionic Solutions also offers extended 1 and 2 years warranty for main components only as Carefree 48 (1 year) and Carefree 60 (2 years).

Before sending back the item, always log an official support case at https://support.swissbionic.com/support