FAQ

Features

The equivalent in iMRS Prime are as follows:

  • Wellfit in iMRS –> Basic in iMRS Prime
  • Complete in iMRS -> Advanced in iMRS Prime
  • Professional in iMRS -> Expert in iMRS Prime

In both configuration, SET bundle added HRV finger sensor (iMORE or Sense) and Brainwave Entrainment System (iSLRS or Brain) respective.

In iMRS Prime, there are 2 additional model not available in iMRS

  • Hybrid – that comes with Hybrid Far Infrared Full-body Mat
  • Trial – In addition to Hybrid, add Trial Software tool.
Category: Features

No. You cannot use the old iMRS applicators or iSLRS with the new iMRS Prime system for two reasons: (1) the interface connector is different and (2) the chip board and communicating protocol is entirely different. The iMORE finger sensor, however share the same connector interface, and it may still be used, though not officially supported by Swiss Bionic Solutions.

Category: Features

Both iMRS Prime and Omnium1 are built on the same technology and application principle. Meaning the frequency range, intensity of both the full-body mattress and pad/pillow are essentially the same. The key unique features available in iMRS PRIME are

  • Far Infrared Hybrid Full-body Mat
  • Bio-feedback finger sensor based on HRV, to adjust intensity dynamically during a full-body session
  • iGuide – database of recommended settings for close to 300 ailments
  • Split mode operation – running 2 concurrent sessions
  • Trial Mode – where you can customize the parameters
  • 2 additional quick start programs

Check out this article: iMRS Prime vs Omnium1 for in-depth analysis of the differences

Category: Features

General

No. Prime and Omnium1 uses different operating platform, despite they share similar technical foundation and similarities in design. The physical connector design is different is both series too. Therefore you cannot use any of the components, including power supply between the systems.

Category: General

iMRS PRIME, Full body Mattress, Pillow and Spot all comes with three years warranty, usually on a 1-to-1 replacement. Customers will have to send the item to the nearest service center at their own cost, with free 1-way return shipping from the service center, for warranty parts.

Accessories and other components warranty are as follow:

  • Exagon Sense, Brain, Power Adapter – 6 months

Before sending back the item, always log an official support case at https://support.swissbionic.com/support

Category: General

Support

This is the general procedure for iMRS Prime upgrade. You need to have a PC/Mac and a USB storage to complete the procedure. In essence the process is:

  • Download the firmware file from a given internet link
  • Uncompressed the file and transfer to an USB drive
  • Insert the USB drive to iMRS Prime controller and and choose system update option.

Detailed Procedure

  1. Open the URL link provided to you to download the firmware. Usually this is presented as a compressed zip / gzip / tar file.
  2. Unzip and copy the 4 .wim files on a USB. The 4 .wim usually are presented in the following naming convention:
  • iMRS_prime_Vx.xx-data.wim
  • iMRS_prime_Vx.xx-efiesp.wim
  • iMRS_prime_Vx.xx-mainos.wim
  • iMRS_prime_Vx.xx-winpe.wim

3. Insert the USB to the iMRS Prime Control Unit (see figure below)

Under Settings (wheel symbol in the main menu), select -> System information and then select System update. Click the Start update button.

The update may takes 15-30 minutes, depending on the firmware version.


Completing the Update

The screen might be upside down after the update. To correct the rotation, follow the following procedure:

  1. select the tool symbol in the top bar. If this is not visible, tap the time bar in the right top bar 7x, then it should be visible

Category: Support

HRV Finger Sensor Troubleshooting Guide

The general information of this guide is also applicable to both Exagon Sense and iMORE 2.0 Finger sensor as the hardware technology essentially is the same.

To properly troubleshoot the Finger sensor, you need to first understand the working of the technology. iMORE is using photoplethysmogram (PPG) technology, that uses optically obtained plethysmogram to detect blood volume changes in the microvascular bed of tissue. It illuminates the skin and measures changes in light absorption. PPG reading used for Heart Rate Variability (HRV) runs at a much higher sampling rate as it needs to pick up every heartbeat and the differences in the millisecond range, as compared to general heartbeat monitoring sensor which they usually just take beats average or using extrapolation technique.

iMORE PPG Sensor

The iMRS HRV assessment is based on per-minute interval. The system will evaluate the heartbeat variability within each minute window, and report a value between 1-7 as an indicative range of your HRV, so the iMRS system will use this value to adjust the session intensity accordingly. In general, people with higher HRV (higher value) means he/she has higher recovery potential, and hence is able to subject to higher exposure of external stimulation. If there are too many missing beats during the reading interval, the system may refuse to report a value for that specific interval, hence you will not see any value in the HRV chart for that interval.

Key reasons for intermittent and inaccurate reading are:

  • Bright Ambient light. Make sure it ambient light is not too bright as this will impact the accuracy and sensitivity of the reading
  • Hand movement. Do not move the hand or finger during the reading.
  • Skin tones and low peripheral perfusion rate of the finger can affect the accuracy of the reading. Perfusion is the process of a body delivering blood to capillary beds. Low perfusion, especially in arms, can present challenges for such PPG sensor because the signal-to-noise ratio may be drastically reduced, as lower perfusion correlates with lower blood flow signals.
  • Nail polishes (especially dark colour). This is non-conclusive from various studies, but this is something worth to take note and observe in an individual case.

This section is applicable to iMRS system only

How to check your iMRS controller is configured correctly (applicable to iMRS system)

  • Make sure the iMORE feature is turned on. Go to Options -> iMORE -> ON.
    iMORE turning on the feature
  • iMORE works only with Full-body Mat. So if your applicator selection is set to Pillow or Probe, the IMORE will be disabled.
  • If the iMORE feature is turned on, you will notice the following symbol at the top right of the LCD when the applicator is set to Mat
    nc – when the iMORE is not physically plugged in
    sc – when the iMORE is physically plugged in but not clipped on to a finger
    heartbeat sign & rate – when the iMORE is clipped on to a finger
iMRS iMORE Detection Symbol

Of course, there is a possibility of hardware sensor failure. Contact the nearest Swiss Bionic Solutions office for further support.

Category: Support

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