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This article is based on Firmware 2.12 and higher. When you have a problem with your applicator (not detected) or have errors during operation, you can go to the advanced settings menu in Prime to check the applicator status. Starting with Firmware 2.12, there is no longer the applicator initialization screen as introduced in 2.08. Instead, it will pop out an error message windows if it detected an issue. We recommend you to update to firmware version 2.12 minimally as this and later versions offer much faster applicator detection and offer a much more stable environment.
Accessing Applicator Overview Screen
There are 2 ways to access applicator overview:
1st Method (applies to all firmware versions): To verify if the system actually recognizes the applicator plugged in, go to the advanced menu setting. Tap the time display icon at the top left corner of the screen several times until you see the toolbox icon displayed at the top menu bar. Next, tap the toolbox icon to get into the special menu.
Next, tap on the Applicator Overview Option
At the applicator overview screen, you should be able to check the entry of each Exagon applicator connected to the connector box. You can slide up the screen to scroll down to see more entries. There are 2 stages of applicator detection described below.
2nd Method (Applies to firmware version 2.18 or higher)
If you have firmware 2.18 or higher, there is a new diagnostic menu where you can access via System Information Tab. Go to Settings Menu –> System Information. Press and hold on the System Information Title bar for about 5 seconds. You will see a new diagnostic menu appear. Then choose Applicator Overview.
Stage 1 Detection: Identification
Immediately after you plug in your applicator, the system will try to determine the identification of the applicators, like applicator type (Spot, Mat, Pad etc.), Serial Number, etc. The screen should refresh automatically and display a block of details similar to below, with serial number format represent the following applicators:
- Exagon FIR Mat: FYFxxxxxx
- Exagon Mat (non FIR): FYMxxxxxx
- Exagon Pad: FYPxxxxxx
- Exagon Spot: FYSxxxxxx
- Exagon BRAIN: FYGxxxxxx
Exagon SENSE will not be shown in this screen however. To check if SENSE is working, you will have to go to either Hybrid/Manual/Split mode, and choose full body Mat applicator. The system will show you the SENSE option automatically when you setup the session.
If you don’t see the applicator entry, it means the system has not registered the applicator correctly. Plug out and re-plug in the applicator to allow the system to automatically detect the unit. If nothing is shown consistently, try another port on the connector. Otherwise do a cold reboot: shutdown the system, turn off the power supply to the connector box. Wait for 20 seconds (wait for the blue led light on the power adapter to turn off) before powering up again.
Stage 2 Detection: Port Assignment
In stage 2, the system will need to assign a port to the applicator so the iMRS Prime software can communicate with the applicator correctly. This usually happens when you see the second USB icon flash sign on top of the display panel. This process may take 3-10 seconds depending on the state of the system.
What this process does is to assign an Output Port – Port 1, 2 or 3. By default immediately after the plugin, the output assignment is no, meaning no port is assigned.
If you are facing error messages related to the applicator, there is a good chance that the port has not been assigned. One potential cause is you start the session too soon before the system is able to complete stage 2 of the ports assignment.
In firmware 2.12, the applicator overview will also show you a slightly different status message for the applicator. It will show a more specific error message like ImpluseDetectionFailed, instead of just NO. If the applicator is ok, then it will show READY.
To report a problem, always try to check and capture the screen output, in addition to the error message you received during the run time to the support office to help speed up the troubleshooting process.