Category: iMRS Prime
Prime related FAQ, Support
Prime Firmware Release History
Here we listed stable firmware versions of iMRS system with no major bugs detected during it’s initial release only. For the most current version, you may refer to: https://www.imrsprime.com/support-firmware-upgrade/ Version Release Remarks 2.37 May 2027 Stable version Additional Features: – Updated default temperatures settings for fast start programs. User can also manually adjust the initial […]
Troubleshooting SENSE/iMORE
HRV Finger Sensor Troubleshooting Guide The general information of this guide is applicable to both Exagon Sense and iMORE 2.0 Finger sensor as the hardware technology essentially is the same. To properly troubleshoot the Finger sensor, you need to first understand the working of the technology. iMORE/SENSE is using photoplethysmogram (PPG) technology, which uses optically […]
Accessing Diagnostic Menu
Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it: Go to System Information Menu. Touch and hold the System Information bar for about 5 seconds. This will activate the hidden diagnostic menu. System Status The overview screen shows you the status of the device, the […]
How to check Applicator Status?
This article is based on Firmware 2.12 and higher. When you have a problem with your applicator (not detected) or have errors during operation, you can go to the advanced settings menu in Prime to check the applicator status. Starting with Firmware 2.12, there is no longer the applicator initialization screen as introduced in 2.08. […]
How to run Hybrid in FIR only?
Quick answer – there is no such option (for now). However if your intention is to use the FIR for longer period (i.e. 60 minutes – or more in Trial mode), you can try the following settings to reduce/minimize the effect of PEMF. For Hybrid Choose Hybrid Program Set Intensity: Sensitive Set Organ Clock: Night […]
Interpreting Runtime Screen
When you are using SENSE bio-feedback, the runtime screen will display a lot information. The diagram below summarizes the key information that maybe of interest to you. In essence there are 2 parameters may be relevant to you: SPO2. This reflects the oxygen concentration level of your blood. A normal reading should consistently go beyond […]
Cannot Detect Exagon Spot
One common problem iMRS users faced occasionally is under the manual program the system cannot detect the presence of Exagon Spot only, but there is no problem in detecting all other hardware. Going to Applicator Overview Menu shows the system is able to detect the Exagon Spot correctly. Possible reasons: The system is in Basic […]
Prime Academy
All our registered iMRS customers and distributors can request access to Prime Academy. This is a 10 modules online training course covering a range of topics, explaining the theory and working principle behind the various technologies incorporated in Prime system for SBS distributors. Please contact us (or your distributor) for the access details. Topics: Module […]
Prime Firmware Upgrade
In this article, we will use firmware and software interchangeably, as we are referring to the same thing here. Step 1: Check your existing version Make sure you have firmware a minimal firmware version of 2.0 before doing the upgrade. For systems purchased in 2021, the majority will have the factory default firmware version of […]
Force Recovery Boot – Prime
There are times where you wish to do a complete fresh factory reset – where not just the custom information is deleted, but the entire software binaries get refreshed and re-installed as if it just first left the factory. Usually, you would like to try this option if the factory reset option doesn’t resolve the […]