Category: How-To
Accessing Diagnostic Menu
Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it: Go to System Information Menu. Touch and hold the System Information bar for about 5 seconds. This will activate the hidden diagnostic menu. System Status The overview screen shows you the status of the device, the […]
How to check Applicator Status?
This article is based on Firmware 2.12 and higher. When you have a problem with your applicator (not detected) or have errors during operation, you can go to the advanced settings menu in Prime to check the applicator status. Starting with Firmware 2.12, there is no longer the applicator initialization screen as introduced in 2.08. […]
How to run Hybrid in FIR only?
Quick answer – there is no such option (for now). However if your intention is to use the FIR for longer period (i.e. 60 minutes – or more in Trial mode), you can try the following settings to reduce/minimize the effect of PEMF. For Hybrid Choose Hybrid Program Set Intensity: Sensitive Set Organ Clock: Night […]
Prime Firmware Upgrade
In this article, we will use firmware and software interchangeably, as we are referring to the same thing here. Step 1: Check your existing version Make sure you have firmware a minimal firmware version of 2.0 before doing the upgrade. For systems purchased in 2021, the majority will have the factory default firmware version of […]
Force Recovery Boot – Prime
There are times where you wish to do a complete fresh factory reset – where not just the custom information is deleted, but the entire software binaries get refreshed and re-installed as if it just first left the factory. Usually, you would like to try this option if the factory reset option doesn’t resolve the […]
Factory Reset – iMRS Prime
On the occasion there is some weird behaviour of the system, you can try to do a factory reset on the system. Before doing a factory reset, please make sure you have your activation code on hand. Go to Setting Menu – Choose Factory Reset 2. Press the RESET button to proceed. This will wipe […]
How to Adjust Colors (Exagon BRAIN)
This article highlights some of the key areas of attention when using the Exagon Brain with the iMRS Prime system 1. Minimum Firmware Requirement: Your iMRS Prime firmware version MUST upgrade to 2.08 or higher (recommended 2.12 or higher) in order to use the BRAIN. Please check out the latest firmware download here: https://imrsprime.com/support 2. […]
How to Activate Prime License
Starting from firmware version 1.59, Prime software tool options need to be activated by an activation key. Depending on the configuration you purchase: Basic, Advanced, Expert, Hybrid and Trial, you will be given an activation key that is generated according to the hardware serial number shipped to you. How to check your license key: System […]