Accessing Diagnostic Menu

Starting from firmware version 2.18, you can now access a hidden troubleshooting menu. This is how you do it:

Go to System Information Menu.
Touch and hold the System Information bar for about 5 seconds. This will activate the hidden diagnostic menu.

System Status

The overview screen shows you the status of the device, the serial number of the system, the software version (firmware), and the hardware version. You can also see the connected applicators, SENSE, and a summary of errors. The screen below contains most of the essential information needed by support for initial troubleshooting.

Applicator Overview

The applicator overview provides an easy way to determine if your applicator (Exagon FIR, Mat, Pad, Spot and Brain) has been successfully registered. Refer https://imrs.sg/kb/how-to-check-applicator-status/ for more information on this function.

SPO2 Test

Available with firmware 2.2 or higher. With SPO2, you can test the SENSE (finger sensor) independently without starting a PEMF session or using a full body mat / FIR mat.

SENSE can be connected to the left or right sensor port. On the top, you’ll see if the sensor is connected or not. As a result, you will know whether the system can detect the sensor.

You should put your finger in the sensor. There are no start/stop buttons. It may take 10-30 seconds for the system to initialize and calibrate the sensor before you see anything on the screen. Heart rate and oxygen level readings will be displayed on the screen.

This diagnostic is more accurate than a full body mat session, especially if you believe the sensor is not providing a reliable reading. When you lie on the PEMF mat, your body is subjected to PEMF stimulation, and your Autonomous Nervous System (ANS) reacts to it, resulting in an increase in heart rate. The way your body reacts sometimes can cause customers to report abnormal HR readings or inaccurate readings compared to your normal readings.

System Logs

The screen below captures all the activities/errors that could be useful for troubleshooting. You will only need to access this menu if asked by support staff; otherwise most of the information is rather cryptic.

Applicator Logs

In the same way, applicator error logs contain all connection activities, errors, CRC checksum errors, and failures recorded by the system. Support personnel can use this information for troubleshooting applicators and connectivity issues.

System Recovery

System recovery is the new face to forced recovery boot option, which make it easier for user to access this option. Use this as a last option to resolve any software related issues. If you choose this option, your system will be restored to its original factory settings.

Touch Test

This option is rarely needed. Here is a touch panel test for all key points on the panel. Touch the red hexagonal buttons individually. If the button is working, it will turn green. The goal is to turn all buttons green.