Starting from firmware version 1.59, Prime software tool options need to be activated by an activation key. Depending on the configuration you purchase: Basic, Advanced, Expert, Hybrid and Trial, you will be given an activation key that is generated according to the hardware serial number shipped to you.
How to check your license key:
System Settings –> Options
The options screen will show what feature license is activated
How to activate your license options:
You should be given a soft copy activation letter that contains an 8 Alphanumeric License key. Something in the format like ABCD1234. If you have not received it, please contact us for more details.
Go to System Settings –> Options. Key in your license key in the
Key in the 8 alphanumeric license keys given. The license key is insensitive to upper/lower case.
Notes:
You may need to key in the license key after you upgrade the firmware, or doing a forced factory reset. So keep your license key handy for future reference. You can find your Prime license in your official invoice.
License key is associate to the serial number of your controller hardware, and this is not transferable. If there is any replacement of the controller, a new license key will need to be generated.
By default, the system will run in Basic mode if wrong or no activation key is entered.
Exagon SENSE and BRAIN doesn’t need a special license to run. It’s enabled by default.
If the provided license key no longer work on the same hardware (or if your system suddenly revert to basic license), there maybe a hardware problem. Checkout this article for more information: https://imrs.sg/kb/prime-activation-key-fail/
